Job Description

We're looking for an awesome someone to join our Support Group, the development organization that builds our in-house customer service tooling. They work on topics like support chat, operational tooling for support agents, and self-service and automation. We see great opportunities for applying machine learning and AI in this domain, and are now strengthening the data science team there.

What you'll do

We're looking for someone to work embedded in a cross-functional development team where the data scientists work together with engineers, designers, and product and analytics people owning that area and domain end to end. You would be contributing to projects that have visible business impact, owning the data science parts of the solution, and working through the whole lifecycle of the development process - from ideation to deployment and maintenance.

Potential work topics can range from developing co-pilot tools for our support associates and AI assistants for our customers with the latest AI technologies, to working on more traditional machine learning and optimization problems.

What we expect from you

What we hope from you is that you first and foremost identify yourself as a Data Science enthusiast. Solving problems and making a business impact via Data Science is what makes you jump for joy!

• You have previous experience building Data Science, Machine Learning and AI solutions with a measurable impact. You understand how to build data products, and deeply care about the end user experience;
• You also understand what it takes to build production-level ML and AI solutions. You have experience with real-time applications and large scale deployments, and can handle the entire life cycle of data science solutions from ideation to maintenance;
• Deep understanding and experience with Machine Learning and AI, a solid understanding of Statistics, and experience and knowledge in NLP. Experience in working as a part of an engineering team, building solutions to complex problems with large scale and real-time requirements.
• Interest towards LLMs and GenAI and their applications to solving problems in production.

What we offer

• Generous compensation and insurance package
• The online delivery platform that Wolt is building will offer you interesting and complex challenges together with the opportunities to create a big impact with your skills. Lots of geolocational and temporal data in real-time combined with differences in the economics and dynamics of the cities we operate in make Wolt both a challenging and so interesting company to practice analytics.
• You can choose the location from our tech hubs Helsinki, Berlin and Stockholm, or you can work entirely remotely anywhere in Finland, Germany, Sweden and Estonia. You have the chance to decide the ways of working — a hybrid, at the office, or remote within the location above. 💙 Read more about our remote setup.
• You would get to work in a company culture where we take ownership beyond the obvious, do common things uncommonly well, we think big but stay humble, do right by people, we treat others kindly and justly, recognize that if we don’t learn, we won’t stay still but fall behind and keep in mind that Luke was Yoda’s greatest achievement. Read more about how we work.